1) Returns allowed on unused orders within 7 days of delivery.

Returns must be accompanied by the original packing receipt and items must be in their original condition with tags still attached. Customers will receive a refund within 15-20 days from the day that your return is received.

We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.

2) If product is damaged or in unacceptable condition contact Cin within 3 days of delivery through the "Contact" page. Include the receipt # or order ID #. Include details about the damage. Be prepared to share photos of damage if asked. Include as much detail in the photos as possible, including attached original tags. A decision will be made in a timely fashion and a resolution will be offered.